The Handicare Guarantee


Your safety is our number one priority at Handicare. Each and every stairlift that Handicare manufactures is engineered to the highest quality standards and designed to provide years of reliable service.

Guarantee secondhand stairlifts

The configuration of the Handicare stairlift, including in particular (but not limited to) its parts such as the rail system, the construction of the stairlift, the fixation parts, all swivelling and movable parts, and the motor, rely on Handicare’s know-how. Work on this configuration or on one or more of its parts may only be performed by dealers (and their employees) who have been certified by Handicare to perform such work in accordance with the instructions given by Handicare.  Only these employees have received the required training; only these qualified employees can provide the level of safety that Handicare stairlifts have when delivered ex works. Suppliers of used Handicare stairlifts other than dealers who have been certified by Handicare are not qualified to perform such work, e.g. installing a rail for a user other than the original Handicare rail.

This is important, because when work is performed on a Handicare stairlift or a used Handicare stairlift is re-installed with other parts, such as a different rail, by anyone other than the aforementioned qualified employees, Handicare’s warranty and the CE mark for the stairlift in question will become invalid with immediate effect.

Once the CE mark has become invalid, this means that the stairlift in question no longer complies with European regulations. As a result, Handicare will no longer be responsible or liable for any consequences arising from the failure of the stairlift in question. Furthermore, maintenance on the Handicare stairlift may only be performed using original spare parts that have been approved by Handicare.

This is important, because if parts other than original spare parts approved by Handicare, such as a different rail, are used, the Handicare warranty and the CE mark for the stairlift in question will become invalid with immediate effect.

Stairlift Maintenance

Just like your car or anything mechanical, we recommend that your stairlift is serviced regularly to ensure a long and useful life of the product while maintaining your safety while riding it. Working with your certified Handicare installer, he or she can provide annual service maintenance calls to ensure that your stairlift keeps running smoothly for years to come.

In-between your annual service maintenance calls, it is recommended that you keep your stairlift clean and the track free of accumulated dust and dirt, with pet hair being the biggest culprit. A quick feather dusting it all it takes. Should you spill anything on the seat, a damp cloth can be used, but be sure to avoid abrasive cleaners.


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